systems-design

For decades, organisations have used technology to solve business problems by creating new layers of systems, applications, platforms, workflows, databases, dashboards, and vendor-managed environments. Each layer promised efficiency. And in many ways, each delivered. But over time, those same layers also moved organisational knowledge further away from the people who needed to understand, question, adapt, and act on it.

A systems-first examination of AI hallucinations, exploring the architectural and organizational strategies to mitigate hallucination risk in production environments.